Contact Us
This is the editorial desk behind an independent Monopoly Casino guide — not the casino's support team. Here is what we can help with, what we cannot, and how long a reply takes.
Most people who land on a page like this want one of two very different things: either to tell us something on the site is wrong, or to get a casino account unstuck. We can do a great deal about the first and nothing at all about the second, so it is worth separating them before you write.
We are not Monopoly Casino
This site is an independent guide. Monopoly Casino is operated by Gamesys Operations Limited under UK Gambling Commission account 38905, and only its own support team can see your account, release a withdrawal, lift a restriction or apply a bonus. If that is what you need, the live chat inside the casino is the fastest route and the only one that works.
Who you are writing to
Owen Hartley
Payments and regulation editor, United Kingdom
Every message about this site reaches the same desk and is read by the person whose name is on the pages. There is no ticketing layer and no outsourced first line.
More on the about page.
How to reach the editorial desk
The contact details and postal address we publish sit in the footer of every page on this site, this one included. Written correspondence goes to the same desk as everything else.
Corrections
The page URL, the sentence, and what you see instead. A dated screenshot of your own cashier or account settles almost any dispute about a limit or a timing in one exchange.
Sourcing questions
Ask how a specific figure was verified and you will get the source and the date it was last confirmed — or an honest admission that it is due a re-check.
Licensing and regulation
Questions about UKGC conditions, the separate Northern Ireland regime or how a rule applies in practice. We will answer or point you at the primary source rather than guess.
Press and research
Happy to talk to journalists and researchers about how affiliate sites in this market operate, including the parts that do not flatter us.
What to take to the casino instead
- A withdrawal that has not arrived, or one held pending verification
- An account restriction, closure or self-exclusion query
- A bonus that did not credit, or wagering that has not tracked
- A deposit that failed or was taken twice
- Anything requiring somebody to look at your balance
Affiliate disclosure
This site earns commission when a reader follows a link, opens an account and deposits. That is the only way it makes money — no paid reviews, no sponsored placements, no link sales. The disclosure sits in the footer of every page and is repeated here because it is directly relevant to anyone deciding how much weight to give what we write.
It does not cost you anything and it does not change your offer. It does mean you should treat this page the way you would treat any commercially interested source: check the checkable parts. We have tried to make that easy by dating and sourcing everything.
What happens after you write in
Day 0 — logged
Your report goes into the same queue as our own scheduled re-checks, with the page and the claim recorded.
Within 5 working days — first response
Either the correction is already applied, or you get told what is being checked and roughly how long it will take.
Verification
Re-read against the primary source: the register, the terms, or the live cashier. Anything requiring a fresh payout test waits on an actual transaction.
Published
The page changes, the updated date moves, and a material correction keeps a visible note of what it used to say. The full policy is on the fact-checking page.
How we score a casino, in case you want to argue with it
A fair number of the messages we get are disagreements with a rating. Those are more productive when both sides know the weights, so here they are.
| Criterion | Weight | What moves it |
|---|---|---|
| Payments and payout speed | 30% | Method range, minimums, fees, measured timings |
| Bonus terms | 25% | Wagering, expiry, max conversion, exclusions |
| Licence and standing | 20% | Live register entry, correct entity, enforcement history |
| Games and providers | 15% | Studio spread, live tables, exclusives, published RTP |
| Support and account handling | 10% | Chat hours, response time, clarity of restrictions |
What changed on this site over the last year
| What | Was | Now |
|---|---|---|
| Bylines | Rotating stock author names | One named editor across the whole domain |
| Dates on pages | Regenerated on every page load | Pinned, with published, updated and checked dates |
| Withdrawal timings | Repeated from operator marketing | Measured from a funded account |
| Scoring | A number with no working shown | Published weights, criterion by criterion |
| Corrections | Silent edits | Dated, and material ones left visible |
None of that makes this site disinterested — it earns commission, and it says so. It does make the claims checkable, which is a different and more useful thing.
Frequently asked questions
Is this Monopoly Casino customer support?
What can the editorial desk actually help with?
How do I report something that is wrong on this site?
How long does a reply take?
Can you get my Monopoly Casino account unblocked?
Do you accept guest posts or paid links?
Where is the site's postal address?
Account problem? Go straight to the source
The casino's own live chat is open around the clock and is the only channel that can act on your account. We will still be here for everything else.
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